Skip to main content

Major Disruptive Events Policy

Overview
In general, cancellations and refunds for LVS reservations are governed by the listing’s cancellation policy. In the rare circumstances that large-scale events prevent or legally prohibit the completion of a reservation, the Major Disruptive Events Policy (the “Policy”) may apply. When this Policy applies, guests can cancel their reservation and receive a refund, travel credit, and/or other consideration regardless of the reservation’s cancellation policy.

This Policy applies to reservations for both accommodations and Experiences and is applicable to reservations that are ongoing or that have a check-in on or after the effective date, except as otherwise notified by LVS to guests. The Major Disruptive Events Policy is not an insurance policy.

What events are covered

The following events are covered under this Policy if they impact your reservation location, occur after the time of booking, and prevent or legally prohibit the completion of a future or ongoing reservation (referred to in this Policy as “Events”):

  1. Declared public health emergencies and epidemics. Government-declared epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic (for example, the flu) or commonly associated with an area (for example, malaria in Thailand). COVID-19 is not covered under this Major Disruptive Events Policy.
  2. Government travel restrictions. Mandatory travel restrictions imposed by a governmental agency, such as an evacuation order. This does not include non-binding travel advisories and similar government guidance.
  3. Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, and insurrection.
  4. Large-scale outages of essential utilities. Prolonged outages of essential utilities, such as heat, water, and electricity, impacting the vast majority of homes in a given location.
  5. Natural disasters. Natural disasters and other severe weather events. Weather or natural conditions that are common enough to be foreseeable in a given location—for example, hurricanes occurring during hurricane season in Florida—are covered only when they result in another Event covered by this Policy that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities.

What happens if a reservation is impacted by a covered Event

When a large-scale event occurs, we assess the situation to determine whether the Major Disruptive Events Policy applies. If it does, we activate the Policy for the impacted area and timeframe where we anticipate that the Event will prevent or legally prohibit the completion of reservations. Reservations outside of the defined area and timeframe may not be eligible, though Manager may still be able to cancel without adverse consequences if they are unable to host. We continuously monitor these situations and adjust coverage as needed to reflect changing conditions. If you believe this Policy applies to your reservation, please contact us to inquire about eligibility.

What is not covered

We understand that other circumstances outside of your control may disrupt your plans. In any situations not listed above, your reservation remains subject to the manager’s cancellation policy for the listing.

Examples of common events not covered by this policy include:

  • Events that impact a guest or their ability to travel, but not the reservation location.
  • Unexpected injury or illness.
  • Government obligations like jury duty or court appearances.
  • Non-binding travel advisories or other government guidance that fall short of a travel ban or prohibition.
  • Cancellation or rescheduling of an event for which the reservation was made.
  • Transportation disruptions unrelated to a covered Event, such as airline insolvency, transportation strikes, and road closures due to maintenance.

Luxury Vacation Stays, LLC

304 SE 20th St 

Fort Lauderdale, FL 33316

www.LuxuryVacationStays.com

[email protected]

(954) 587-3557